First, please try paying from another browser, preferably using a desktop. Google Chrome is the most compatible. If your payment is still declined, please contact your bank to check the following:
1. Not enough funds in the account.
2. The maximum daily limit set by the bank for a transaction.
3. Default block on international transfers – check your bank to ensure they allow international transfers with your card.
4. Your bank requires you to activate 3-D Secure, a feature that we support. 3-D Secure is an additional layer of security that redirects you to your bank to enter a personal PIN code, verifying the buyer's identity before the purchase is completed. If the bank that issues your card does not support Verified by VISA / Secure Code by MasterCard and 3D Secure, then the transaction will be declined, and another card needs to be used. If your payment says 'pending', it means it has not and will not go through.
5. If you are still struggling to make a payment online, please contact our Customer Service team at hello@theyachtweek.com.