This page covers both Yacht Week and Ski Week. The position is the same for each.
If you want to raise a claim, or ask us to cover a cost you have incurred, write to the notice address on your security notice and set out what you are asking for.
What happens then
We log it and our legal team reviews it. We are not making individual compensation decisions over email while the investigation and the regulatory process are still running, and we are not going to give you an answer by return that we might have to change.
That is not a refusal and it is not a delaying tactic. It means the decision is being made properly rather than by whoever happens to answer your email.
Costs you have already incurred
If you have spent money because of this incident — replacing a document, or something else you can evidence — tell us what it was and keep the receipt. Set it out in writing and it goes to the same review.
On whether a document needs replacing at all, see Do I need to replace my passport?
If you hold accounts with both brands
Yacht Week and Ski Week are separate companies. Say in your message if your claim relates to both, and we will make sure it reaches the right people rather than being answered for one and not the other.
Your rights are not affected by asking us first
Raising it with us does not limit anything else available to you. You can complain to your national data protection authority at any point, and you do not need our agreement to do it. The case references are in Have you reported this to the data protection authorities?
If you have taken legal advice, say so and we will make sure your correspondence is routed accordingly.